FAQS

Can I shop in-person?

Yes, we are open everyday from 9AM - 4PM. Located near the Los Angeles Chinatown Plaza

What are the guidelines to enter the shop?

We ask all customers to wear a mask upon entering the shop and maintain social distancing. We have a limit of 6 people at a time.

Can I still order online and pick-up?

Yes, in-store pick-up is available.

There will be a delivery option to 'PICKUP' from the shop when you checkout. 

Once the order is fulfilled you will receive an email notification. Orders can be picked up during listed above operational retail store hours.

Typically, pick up orders will be processed and fulfilled within the same day.

Do you ship houseplants?

Houseplants purchased online may only be picked up in-store. If a plant is added to the shopping cart, shipping will not be calculated at check out and must either be removed or placed for pick up. 

I'm an artist/have a brand and think I would be a great fit with your store how do I reach you?

We are always open to working with new artists/brands. Please keep in mind, as we are a small shop we curate our selections with a certain aesthetic. Feel free to shoot us an email at hellopaperplant@gmail.com